突然のMVNサービス廃止通知を見て ショックを受けた後、落ち込んでばかりいられないと、何か対応策はないものか、と考えた。

とにかく ダメ元で 「お客様サービス窓口」 にメールを送ってみることにした。

「 なんとか してくれ 、 スタンダード手続きじゃなくて、スペシャル対応をしてもらいたい。どうか 私を ご当局の 苦情申し立てサイト にアクセスさせないでもらいたい。」

もちろん SIMカードの登録情報が 見も知らぬ他人の名前とID(パスポートナンバー)になっていることの理由も書いた。

そして 以下のようなスペシャル対応を要求してみた。

1) special direct port-in into TuneTalk without registered person’s name, passport copy, etc.

2) special refund of the remaining balance (more than 200RM to 250RM , I guess) into my credit card account, which I used for reloading payment of TRON SIM, without providing registered person’s name, passport copy etc.

1) そちらで 他人名義のままで 移管手続きやってよ。

Or (それができなきゃ)

2) クレジットカード口座に 返金してよ。

以下(参考)は お客様サービス窓口 に送信した英文メールだ。

末尾に 「ご当局のUnresolved Complaintサイトに苦情申し立てをすることになるよ」、と書いておいたが、一体 どう言うリアクションがあるだろうか。

以上 ( 12/21 記)

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(参考)

Dec 20, 2018

Hello

Thank you for responding but I am very surprised at seeing a notice of service termination in the portal.

Although I tried to go through the standard procedure for the direct port-in to the collaboration party (TuneTalk), I couldn’t do it because it required the registered information such as passport copy, registered person’s name etc which was under someone else’s ID, not mine.

I don’t have his/her ID information nor passport ,

When I bought Tron SIM card, I showed the dealer my Japanese passport with MM2H permission (Long Stay ViIsa ) so that he could register into the system.

But I suppose the dealer couldn’t because the system didn’t accept foreigner’s passport number, then he picked up someone else’s ID information for registration.

I don’t know who that registered person was at all, but maybe it was previous purchaser who’s passport copy was in hands.

Even I cannot recall who/where the dealer was. Only I remember is it was somewhere in KL or Penang.

Also I tried to go through the standard procedure of Refund, but again I couldn’t do it because it also required the registered person’s name, ID number, passport copy and bank account information and its proof which should be the same name of the registered person’s name I guess.

Therefore I hereby strongly request either one of following special procedure/treatment.

1) special direct port-in into TuneTalk without registered person’s name, passport copy, etc.

2) special refund of the remaining balance (more than 200RM to 250RM , I guess) into my credit card account, which I used for reloading payment of TRON SIM, without providing registered person’s name, passport copy etc.

I am using three TRON SIM cards.

Each of these Sim telephone number is as follows.

1) 011xxxx

2) 011xxxx

3) 011xxxx

As a proof of legitimacy for my status of the TRON Account owner, you can check registered email address of my own as follows.

gary1212@xxx.jp

(same for the three SIMs )

( I don’t disclose Passwords in this mail unless you provide me with any secured way.)

I attach photos of Reloading evidence by my Maybank Visa credit card of which you can find out some portion of the credit number .

If you need a copy of my passport, I will send it by attaching on email.

I will send detail information of my Maybank credit card if the special refund procedure will be taken.

Please let me know how you can deal with my request.

I am now in Japan and will come back to Ipoh Malaysia around xx in January, but I want to settle down this issue ASAP.

I hope that I don’t need to contact “Unresolved Complaint” site.

Regards,

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