TM Unifi, Temporary Suspension なのに請求書が。(MYUnifiで質問)

Gary 2026/05/30 06:00

I am subscribing TM Unifi, Account No:

I got an invoice May 27, 2026 as follows:

CHARGES
Remaining balance from previous month
RM-36.60
This month’s charges RM99.00
Service Tax RM5.94
Total charges for this month RM104.94
Rounding Amount RM0.01

Total Amount PayableRM68.35

: previous billing is as follows:
3/28 email 104.95
4/27 email -36.60
5/27 email 68.35

TM temporary suspension
temporary suspension is applied：4/10〜7/30

Question
Why do you send me an invoice of RM68.35 despite I am on temporary suspension?

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MYUnifi のサポートで質問してみた。

受付番号が表示された。　Ticket # だ。

調査状況は　My Ticket をクリックすると表示される仕組みだ。

もし回答がなければ、イポーに戻ってから　TMポイントに行って　聞くしかない。

以上(5/27記)

(追記)

5/29に回答メールが来たが、訳の分からない内容だ。

再び　質問を出しておいた。

差出人: .jp

日時: 2026年5月29日 16:27:41 JST

宛先: help@unifi.com.my

件名: Re: Billing Inquiry

To Khairul Nazirah , Email Team

I received the following answer which I can not understand.

“Please be informed that the temporary suspension request for your Unifi Home 300Mbps service was approved with an expiry date set for July 30, 2026, however our system currently reflects a "Not Eligible" as contract status flag because your account is still within an active contract period with six months or more remaining until its expiration.”

Please explain the reason why my temporary suspension which is approved until July 30 goes to Not Eligible contract status for the remaining period until July 30.

2026/05/29 14:16、Unifi Email Customer Support のメール:

Hi Gary

Greetings from Unifi.

Referring to your support regarding your issue, we sincerely apologise for the delayed response.

Please be informed that the temporary suspension request for your Unifi Home 300Mbps service was approved with an expiry date set for July 30, 2026, however our system currently reflects a "Not Eligible" as contract status flag because your account is still within an active contract period with six months or more remaining until its expiration.

We are unable to proceed with the temporary suspension request for your Unifi Home 300Mbps service because your account is currently within an active contract period, making the account ineligible for voluntary suspension at this time.

Consequently, your service will remain active, and regarding your latest financial statement dated May 26, 2026, your monthly charges stand at RM 99.00 (reflecting a retail fee of RM 139.00 minus a RM 40.00 promo discount) plus a 6% Service Tax of RM 5.94, bringing this month's total to RM 104.94; after factoring in your previous credit balance of RM -36.60 and a RM 0.01 rounding adjustment, the final total amount payable is RM 68.35, which must be paid before June 15, 2026, to prevent any service disconnection.

We are here to give you the best support you need. Should you require further assistance, you may reach out to us via 100 or our digital platform:

- Livechat

- Facebook at facebook.com/weareunifi

- X (Twitter) at @Unifi

- Email at help@unifi.com.my

We continuously strive to improve our service based on your feedback. Should you receive an SMS from us, please share your rating and feedback - it will only take a minute! Kindly note that by replying to the SMS, standard SMS charges from your provider may apply.

Thank you.

Best Regards,

Khairul Nazirah

Email Team

Unifi

以上　(5/29記)