9月18日にTemporary Suspension のリクエストメールを出したのだが、10月4日になって次の連絡メールが届いた。

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2021/10/04 16:06、product operation unifi のメール:

RE: [WARNING: ATTACHMENT(S) MAY CONTAIN MALWARE]Request for temporary suspension : : Account No: XXXX: SRN-921-XXXX

Dear Sir,

We hope that you are keeping well and safe.

We have received your request to temporarily suspend your account.

Kindly be informed that only account owner can apply for temporary suspension of unifi account.

Detail business rules as below:

1. Account has no outstanding bill amount.
2. Customer must provide supporting document as per below. Kindly share related document.
a) Reason: Away from home for job assignment or long holiday:
i. Document on training
ii. Study or course
iii. Long vacation letter (Visa/ Passport /Flight Ticket /itinerary for Tour Guide)
iv. Work offer letter/ job assignment letter.

b) Reason: Renovation.
i. Letters from Majlis perbandaran/DBKL, etc or
ii. Quotation/Receipt/Invoice for renovation, or
iii. Picture if renovation with approval of TMP supervisor

3. Minimum days required to apply prior suspension start date : 3 days.
4. Customer can apply for temporary suspension only once in a calendar year, for a minimum of 1 month and maximum of 3 months.
5. Only applicable for account which have exceeded minimum contract period: Unifi & Streamyx 8Mbps : 24 Months

Thank you.

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これって　受付てくれたって言う意味なんだろうか？

9月18日に送ったリクエストメールには　一時停止希望期間を　9/20 から　もしくは　10/1 から　のどちらかで　と書いておいたのだが、そのことについて　何も言及がない。

Suspension period requested : October 1, 2021 to December 31,2021 ( 3 months) ; OR if possible, September 20th, 2021 to December 20th, 2021 (3 months)

単に　3. Minimum days required to apply prior suspension start date : 3 days. って書いてあるだけだ。

それに　Kindly be informed that only account owner can apply for temporary suspension of unifi account.　って言うセンテンスは　私がaccount owner であることを示す書類を添付送信せよ　ってことなんだろうか。

既に　パスポートの写真を送ってあるので　契約者氏名とパスポート氏名が一致していることはわかる筈だ。

もしかして　TMとの契約は　古いパスポート番号で登録されており、TMのシステム上、新しいパスポート番号への変更が出来なかったので　本人からの申請じゃないと看做されてしまったんだろうか？

新旧のパスポートの写真を添付して、私は正真正銘の契約者本人ですよ、と、もう一度　メール送信しておいた。

Hello

This is to send additional information to clarify that I am the account owner.

Old passport : THxxxxxxx ( Expire February 28, 2017)
Renewed/current passport: TZxxxxxx (Issued July 11, 2016)

When I visited TM point on July, 2016 to change my registered passport number to the renewed one, TM system couldn’t change and I was told that the OLD passport number was OK to remain as the registered ID number.

So, please proceed the Temporary Suspension request;

Suspension period requested : October 1, 2021 to December 31,2021 ( 3 months) ; OR if possible, September 20th, 2021 to December 20th, 2021 (3 months)

Regards,

以上　(10/4記)