Refund request を受け付けた　という自動メッセージメールがきたので安心していたら、こんな追加メールが届いた。

なんとも面倒なことだ。

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TNG Refund Application / Permohonan Bayaran Balik Kad Touch 'n Go -20230703193256994RF01447

Dear Sir/ Madam,

Thank you for your recent refund request, which you've made via our Touch 'n Go portal.

At Touch 'n Go, safeguarding customer information is of utmost importance. Therefore, to ensure that the refund request can be expedited, we need your kind cooperation to resubmit your refund request through the card portal https://tngportal.touchngo.com.my/#login together with following necessary documents for our validation purposes.

Copy of IC / MyKad.

Selfie with IC / MyKad.

Picture of the card(s) of the refund request.

If your Touch 'n Go card (s) is/are lost, picture of the card (s) is/are not required (iii). Kindly make a police report of the lost, stating all the MFG or card(s) number(s) in the said report. All cards must be registered under the customer's name.

We shall expedite the process upon receiving of your complete submission.

Once again, please accept our sincere apologies for the inconvenience this has caused you and we look forward to hearing from you soon. For further inquiries, please write to the email provided above or chat with us at https://www.touchngo.com.my/ or via Facebook Messenger www.facebook.com/MyTouchnGo.

Thank you!
Your sincerely,
Refund & Dispute Resolution
Touch 'n Go Sdn Bhd

Selamat Sejahtera Tuan / Puan,

Terima kasih di atas permohonan bayaran balik baki kad Touch 'n Go anda yang telah dibuat melalui portal Touch 'n Go kami baru-baru ini.

Di Touch 'n Go, kami memandang berat keselamatan maklumat pelanggan. Oleh yang demikian, bagi memastikan pemulangan dapat dipercepatkan, kami memerlukan bantuan anda untuk menghantar semula permohonan bayaran balik baki kad menerusi portal Touch 'n Go di https://tngportal.touchngo.com.my/#login beserta dokumen sokongan sepeti berikut:

Salinan Kad Pengenalan / MyKad
Swafoto (selfie) bersama Kad Pengenalan / MyKad
Gambar kad Touch 'n Go

Jika kad Touch 'n Go anda hilang atau dicuri, gambar kad tidak diperlukan (rujuk item no. iii). Sila sertakan laporan polis megenai kehilangan kad berkenaan, dengan menyatakan semua MFG atau nombor siri kad dalam laporan tersebut. Semua kad mesti didaftarkan di bawah nama pelanggan.

Kami akan mempercepatkan pemulangan sejurus menerima permohonan anda yang lengkap.

Sekali lagi, kami ingin memohon maaf di atas sebarang kesulitan. Untuk sebarang pertanyaan lanjut, sila emel ke alamat tertera di atas atau chat kami di https://www.touchngo.com.my/ atau melalui Facebook Messenger www.facebook.com/MyTouchnGo.

Terima kasih.

Refund & Dispute Resolution
Touch 'n Go Sdn Bhd

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