1月30日に送信した問い合わせメールについて　本日2月8日になって　回答が来た。

一番知りたかったことについては　次のことしか書いていない。

Please be informed you are required to visit the branch for account confirmation letter as proper verification is required.

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RE: Customer feedback for Request on Accounts inquiry

Dear Valued Customers,

Greetings from Maybank .

Thank you for your email.

We appreciate your support and we apologize for the late response. This is an unexpected delay due to our high volumes of email.

In regards to your email dated 30th January 2023 on your enquiry .

Please be informed you are required to visit the branch for account confirmation letter as proper verification is required.

You may view your fixed deposit statement at Maybank2u using the steps below :

- Login to Maybank2u
- Choose Fixed Deposit
- You may click on the bottom to view your statement

Regarding your current account statement you may download the past statement via Maybank2u which is available up to one year as per steps below:

• Login to your Maybank2u
• Select My Accounts and account type you wished to view statement
• Select your preferred account to view the statement > click three dot on right > click view statement
• Select your preferable statement date on right top and select download button
• Select print option to print or download your statement

For any urgent matters on lost card reporting, kindly contact our Maybank Group Customer Care at 1 300 88 66 88 or 03-7844 3696 (overseas) and to report on phishing or scam related, you may contact our Phishing hotline at 03-5891 4744.

Thank you for reaching out to us and we truly appreciate your patience and understanding.

Stay Safe.

Best regards,
Vaish
Maybank Group Customer Care
*Kindly do not include your full card information in your communication with us.

From: Maybank [mailto:m2u@maybank.com.my]
Sent: Monday, 30 January, 2023 12:11 AM
To: m2u inquiry
Subject: Customer feedback for Request on Accounts inquiry

image001.jpg
Please find the details below for your reference.

Customer Details:
Customer Name: Gary
Mobile Number: 011
Email Address: Gary.xxxa@xxx.jp
Customer Segment: High Net Worth, Affluent or Emerging Affluent customer
ID Number:  passport jpn
My Subject is: MM2H Bank confirmation letter : resending
My Message:
Dear Sir/Madam

I want to obtain the following documents(*) for the application of MM2H renewal.

(*: Documents shown bellow in MM2H web site, a) b) c).)

I live in Ipoh and have my Maybank account in Jelapang Branch, however, My ? Lien Fixed Deposit? is placed at Maybank Midvalley Branch in KL.

I plan to apply the renewal to the immigration office around September 2023 which is 3 month before the expiry date of the existing MM2H ( expires early January 2024).

What should I do to get the documents (*) from the branch (either Midvalley or Jelapang)?

(*: Documents shown bellow in MM2H web site, a) b) c).)

(Per web site of MM2H)

APPLICATION GUIDELINES FOR RENEWAL OF 5 YEARS SOCIAL VISIT PASS (FIXED DEPOSIT)

a) Latest account statement (fixed deposit account);
b) Current statement account;
c) Original of confirmation letter from bank (tagged under lien);

Regards,

This message is intended only for the use of the person to whom it is expressly addressed and for the purpose of the subject of this email and may contain information that is confidential and legally privileged. If you are not the intended recipient, you are hereby notified that any use, reliance on, reference to, review, disclosure or copying of the message and the information it contains for any purpose is prohibited. If you have received this message in error, please notify the sender by reply e-mail of the misdelivery and delete all its contents.
Opinions, conclusions and other information in this message that do not relate to the official business of Malayan Banking Berhad shall be understood as neither given nor endorsed by it.

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