去年の6月7日に　アプリ不具合のクレームメールを送ったのだが、8か月経過した本日(2月13日)になって　ようやく　不具合への対応メールが返ってきた。

不具合の内容は以下のとおり。

I am a foreigner, not having MyKad.
I registered correctly passport number in iPad, but when it comes to my smartphone the registered ID status goes wrong to MyKad.

8ヶ月経過しての調査内容としては,

Referring to the above, as checking, this problem relate with data issue.

と書いてある。

どうして　こんなに時間がかかったんだろう？。。

iPad とスマホの両方をチェックしてみたが、正常動作になっていた。

〜〜〜〜〜〜〜〜〜〜

PENANG SMART PARKING | Report No : 221~~~2211 (ID)

Dear Sir/Madam,

Apologise for the delayed response.

Referring to the above, as checking, this problem relate with data issue. Could you grant us permission to amend your Passport Number to DXXXXXX.

If there are any other issues that need to be addressed, please don’t hesitate to contact Penang Smart Parking Call Center at 1-700-818-113 | 03-8026 8128. Support Hours : 8:00 am to 6:00 pm (Monday - Saturday except for Sunday and Public Holidays).

Thank you.

Penang Smart Parking
Hotline : 1-700-818-113 | 03-8026 8128
Email : support_psp@htpsmartsolution.com.my
https://psp.penang.my

Connect with PSP
Facebook | Twitter | Instagram
EHA

From: "Support Penang Smart Parking"
Sent: 7/6/22 2:29 PM
To: "
Cc: 
Subject: Re: ID | Report no : 22~~~1

Dear Sir/Madam,

Thank you for your email.

We have forwarded your inquiries to respective team for further investigation. Your log number is : 221~~~~2211

We will investigating this issue and will reply to you soon with the updates.

If there are any other issues that need to be addressed, please don’t hesitate to contact Penang Smart Parking Call Center at 03 – 8026 8128 | 1-700-818-113 .Support Hours: 8:00 am to 6:00 pm (Monday - Saturday except Sunday and Public Holiday).

Thank you.

Penang Smart Parking
Hotline: 03-8026 8128 | 1-700-818-113
Email : support_psp@htpsmartsolution.com.my
https://psp.penang.my

Connect with PSP
Facebook | Twitter | Instagram
NAAH

From: 
Sent: 7/6/22 1:28 PM
To: support_psp@htpsmartsolution.com.my
Cc: 
Subject: Re: ID



At your request, this is to send the information as bellows,



1). Full name: Gary

2). HP number: 01xxxxxx

3). IC Number/Passport Number: : Txxxxxxx

4). Date of Birth: 

5) iOS/ Android version: : Android 9

6) Phone model:: HUAWEI nova lite3 , Model : POT-LX 2J

7) PSP Apps Version: .??

8) Registered Email address:

9) Location (MBPP/MBSP): ??

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2022/07/06 11:29、Support Penang Smart Parking のメール:

Dear Sir/Madam,

Thank you for your email.

Kindly furnish us with below details for checking purposes:

Full name: Gary
HP number: 0xxxxx
IC Number/Passport Number:
Date of Birth:
iOS/ Android version:
Phone model:
PSP Apps Version:
Registered Email address:
Location (MBPP/MBSP):

Please provide us the screenshot/video recording of the error for our further checking.

If there are any other issues that need to be addressed, please don’t hesitate to contact Penang Smart Parking Call Center at 03 – 8026 8128 | 1-700-818-113 .Support Hours: 8:00 am to 6:00 pm (Monday - Saturday except Sunday and Public Holiday).

Thank you.

Penang Smart Parking
Hotline: 03-8026 8128 | 1-700-818-113
Email : support_psp@htpsmartsolution.com.my
https://psp.penang.my

Connect with PSP
Facebook | Twitter | Instagram
NAAH

From: 
Sent: 7/6/22 10:57 AM
To: support_psp@htpsmartsolution.com.my
Subject: ID

Hello

My name is Gary

Registered Tel number is 01xxxxxx

I registered my ID choosing Passport number in iPad.

When I open Application in my smartphone, it says MyKad number is invalid.

I am a foreigner, not having MyKad.

I registered correctly passport number in iPad, but when it comes to my smartphone the registered ID status goes wrong to MyKad.

What to do?

From iPad

以上　(2/13記)